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Problem
You experience network connection problems, network errors or connection timeouts or just a very slow application start up when trying to use translate5.
For example Network Errors can look like:
In the very most cases this is not a problem of translate5, but of the internet or network connection to translate5.
So please follow the next steps to find more information where the problem exactly comes from.
Possibility 1: Use the tracert tool to find the network bottleneck
Under windows start the commandline interface "cmd":
In the commandline interface just type
...
The command prints something like:
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Please send the output of the tracert command to your IT administrator, to your translation PM or directly to us! This will help in identifying the network bottleneck. |
See also:
Possibility 2: Use the Google Chrome Network Log
In an up to date Google Chrome browser (version 58 onwards), you can create and export a log file of the network traffic. This log file contains several details of Google Chrome’s network-level events and state.
Please follow the next steps to produce such a log file:
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The new tab with the net-export should looking like this:
See also:
https://support.google.com/chrome/a/answer/6271171?hl=en
Possibility 3: Making a remote desktop session
If the above generated data does not point out the problem, a remote desktop connection with teamviewer, anydesk or similar could help to find out the problem.
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