Problem
You experience network connection problems, network errors or connection timeouts when trying to use translate5.
In the very most cases this is not a problem of translate5, but of the internet or network connection to translate5.
So please follow the next steps to find more information where the problem exactly comes from.
Use the tracert tool to find the network bottleneck
Under windows start the commandline interface "cmd":
In the commandline interface just type
tracert www.translate5.net
Please replace replace www.translate5.net with the address of your translate5 instance.
The command prints something like:
Please send your IT administrator or us the above output of the tracert command to help us identifying the network bottleneck.
See also:
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