See also page "Error reporting: collecting data & data protection" for:

• Integration of therootcause.io in Translate5
• Data Protection

Enable reporting bugs

Step 1: Enable reporting bugs by configuration

By configuration, the admin can

• enable theRootCause in the translate5 instance ( Zf_configuration flag: enableJsLogger)

Step 2: User can send reports

If theRootCause is enabled in Zf_configuration and an error occurs, the user will be asked to decide if this error gets reported or not.

Enable Video-Recording

Step 1: Enable video recording in general for your users by configuration

By configuration, the admin can

...

The video-recording only starts when a segment is opened for editing and stops when the editing ends.

Step 2: User can activate video-recording after login

If the video recording is activated in Zf_configuration and by the user and the user reports an error that occured, a video is sent to the server.

...

Then the user can click 2 buttons: "Activate" and "Disable".

Step 3: User can send reports with or without video

When an error occurs, the user still can choose to not report the error at all (and thus the video is not kept, but deleted).

By disabling the “Steps to reprocude”-checkbox before sending the error, the user can report the error, but the video will not be sent.

Further information

View filenameTheRootCause Integration Feedback-Button.pdfheight250